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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ashley Carter

February 12, 2026

5  out of  5
rating by Ashley Carter
"Great insurance company I ever dealt with! The people are very helpful and friendly!"
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Cathy Conner

February 6, 2026

5  out of  5
rating by Cathy Conner
"I recently switched from my other insurance agency to Joe Ems State Farm. Thank you Shannen for making this process easy for me you saved me a lot of money, you are very knowledgeable and were so patient with me. Thank you again."
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GEORGE STERLING

January 31, 2026

5  out of  5
rating by GEORGE STERLING
"They never fail to be there when I need them Great bunch to be associated with 😊"
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Bruce Horton

January 15, 2026

5  out of  5
rating by Bruce Horton
"I’ve been with this office for years and wouldn’t think of another. My forgetful self forgot to pay my car insurance and Shannon stayed late to help me until it was sorted out. Couldn’t be more thankful that there’s quality people out there (I’m talking to you Shannon) for going the extra mile when they really don’t have to."
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rilee shookowsky

January 12, 2026

5  out of  5
rating by rilee shookowsky
"Just got a new car and called to switch my policy from my old car and replace with new car and no joke took 3 minutes. Was so easy!"
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Stacey Hepner

December 30, 2025

5  out of  5
rating by Stacey Hepner
"The office staff is very friendly, professional and knowledgeable."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Luci Volpe

November 13, 2025

5  out of  5
rating by Luci Volpe
"Love the Joe Ems Team! Always such a great experience every time I call. Serena helped me recently, and she is a gem! She was able to answer my questions quickly, get me what I needed asap and was such a pleasure to work with!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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gerie mcguire

November 6, 2025

5  out of  5
rating by gerie mcguire
"Great people and prices"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Brandi Alexander

October 17, 2025

5  out of  5
rating by Brandi Alexander
"Zach was awesome to work with … very knowledgeable and patient … I have been with Joe Ems office for over 20 years consistently"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lisa Palombi

October 10, 2025

5  out of  5
rating by Lisa Palombi
"Susan was a wonderful, knowledgeable help with my homeowners insurance Q&As. All of Joe Ems staff is great! Thank you"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Molly Hughes

October 8, 2025

5  out of  5
rating by Molly Hughes
"Everyone at Joe Ems State Farm Agency is extremely friendly, helpful, knowledgeable, and communicative. We have been working with them for years for all of our insurance needs and have nothing but great things to say. Special shoutout to Shannen for her expert assistance with an urgent homeowner’s insurance request during the process to purchase our first home! She’s a rockstar!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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lilli apasta

October 7, 2025

5  out of  5
rating by lilli apasta
"the service here has been the best i’ve had in my search for the right fit for my car insurance needs. in particular, Shannen Conner was phenomenally helpful and friendly over the phone and via email, as i was unable to visit the office in person. thank you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ani Rodriguez

October 6, 2025

5  out of  5
rating by Ani Rodriguez
"I have been with State Farm, Joe Ems since 1995 and their customer service is outstanding. Their turnaround time for service is impeccable and they answer all your questions. Thank you for being "a good neighbor " Highly recommend."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Larry Aita

September 16, 2025

5  out of  5
rating by Larry Aita
"If you are looking for a great, caring & professional insurance agency look no further. Joe Ems is your State Farm Agency to handle all your insurance needs. Susan, Sharon, Serena, Shannon & Debbie are a few of the team members who go above and beyond their jobs to deliver exceptional service. Compare other agencies and you will agree! Call 📞 Joe Ems!! You will Thank me. Larry"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kristina Jones

September 16, 2025

5  out of  5
rating by Kristina Jones
"Joe EMS AllState have been great partners in our insurance coverage. The team has been there for us when we need them. They are friendly and understanding. Thank you!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Meghan Durning

September 12, 2025

5  out of  5
rating by Meghan Durning
"Highly recommend! Paige was super helpful with my policies and answering all the questions I had."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Stephen Milcarsky

August 20, 2025

5  out of  5
rating by Stephen Milcarsky
"Highly recommend this agency! I hate switching insurance companies, but Zachary Ingegneri is the first agent I've ever had that made me made me feel like I know someone who is actually looking out for my best interests. Very down to earth, transparent, and genuinely kind representatives! Do yourself a favor and call Zach for a quote! Thank you guys so much for everything!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Louis Spinelli

June 12, 2025

5  out of  5
rating by Louis Spinelli
"I have been with this agency since 1996! Always great service and support."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Mary Dougherty

June 11, 2025

5  out of  5
rating by Mary Dougherty
"I have been with State Farm for 9 years. Joe Emms at Grant and Academy. I give them 5 stars!!! I can call and ask any questions I have and I just Love the way they take time and help explain everything to me. Sorry I have a FAV and her name is Sue she's at the front desk and this poor woman always tolerate 's my "stupid" questions. Thank you State Farm. And for my Birthday cards"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Donna Schmidt

May 27, 2025

5  out of  5
rating by Donna Schmidt
"Really nice, professionally good, i love this office. Just got a new car needed ins. Updated and copies for car dealer..just gave shannon what i needed she updated my info sent me what i needed. Answered my questions. Really good transaction."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Laurisa Adorno

May 21, 2025

5  out of  5
rating by Laurisa Adorno
"I can’t find one critique to give for my agency. They are truly one of the most accommodating companies I have encountered. They take every situation with professionalism and make it personal, they want you to understand all they have to offer us and make sure we take full advantage of it! Susan was especially helpful when I called in with an issue I DID on my end and made sure every T was crossed so that I could go into the weekend with nothing on my mind AND MADE SURE I SIGNED MY PAPERWORK FOR MY LOWER RATE SO I DONT MISS OUT. I am happy and at peace with every encounter i’ve had with my agency :)"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sebastian Gomez

May 13, 2025

5  out of  5
rating by Sebastian Gomez
"I called in and talked to Paige, she was outstanding. She then transferred me over to Shannen who helped me out with my needs. Both ladies were quite helpful and knowledgeable"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Maria Efthimiou

May 8, 2025

5  out of  5
rating by Maria Efthimiou
"I really got lucky with this agency. I am beyond happy and satisfied with the amount of detail and care that goes into helping you make the right choice for your insurance policy needs. Shannen is great at her job! Shannen has always answered my questions and explained how the rates work. If you are looking for an insurance agency please look no further! They have a wonderful team at this location!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Desiree Barrett

May 6, 2025

5  out of  5
rating by Desiree Barrett
"My husband and I felt very welcomed at the office. Susan is top notch; she was more than willing to answer all my questions. She took her time and explained everything. Thanks"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Rochelle Siegel

April 25, 2025

5  out of  5
rating by Rochelle Siegel
"Deborah E has been very helpful to me. Thank you for your professionalism and support! Very nice to have an office that can be of help to their clients."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"